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Night Manager

As Night Manager you will be responsible for managing the night operation of all departments. You will be providing a warm welcome to guests including late arrivals, and assisting with early departures.

To succeed in this role you will need to have previous experience within a similar position, preferably within a 4/5 star property and have the confidence in dealing with guest complaints ensuring they are resolved to the guest’s satisfaction and in accordance with our standards and procedures.

Responsibilities:

• Represent the Managing Director and other senior managers in their absence, taking full responsibility of the entire resort at night.
• To ensure the correct and efficient running of the Night Audit section throughout the night and to provide a management presence whilst on duty.
• To report any concerns regarding operations to the relevant department’s managers.
• To provide a supporting position for the auditors and to manage the staff effectively, maintaining an excellent level and quality of service for guests at all times.
• To deal with any and all guest complaints in an effective manner.
• Serve as a point of contact for regular and VIP Guests.
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
• Compile adequate night report/handover to Early staff / Executive Management.
• Conduct Safety and Security checks and night walks, and maintain a good status awareness of all hotel areas.
• Assist with maintenance issues where possible.
• Perform other related tasks as requested by Executive Management.

Skills and Knowledge:

• Knowledge of overall hotel operations.
• Night Audit experience is essential.
• Good working knowledge of Opera is essential.
• Enthusiastic in delivering service excellence.
• Possess the ability to work under pressure and have strong organizational skills.
• Have a good command of the English language, both spoken and written.
• Display polite and professional attitude to all guests.
• Effective decision making skills.
• Pro-active and reliable.


Should you wish to apply for the above mentioned position, please contact our Human Resources Department Contact Us

Completed applications should be submitted to HR by the 26th April 2013.
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