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REQUIREMENTS FOR THE POSITION:
Education level:
- Speaks, reads and writes English fluently
- Matric
- At least second year college and/or has associate degree in Hotel Management
Experience / Knowledge Required:
- Minimum 3 years experience in acknowledged / acclaimed / recognized resorts or hotels.
- Minimum 2 years experience in acknowledged resorts or hotels as a Room Service Manager.
- Demonstrates leadership skills.
- Guest focused.
- Outgoing pleasant personality.
- Positive attitude.
- Strong communication skills.
- Good knowledge on Fidelio/Opera/Micros.
- Quality service oriented.
- Ability to lead, train, motivate and manage a team.
- Able to work long hours with minimum supervision.
RESPONSIBILITIES:
- Ensures the Room Service and back areas are thoroughly clean at all times.
- Presents oneself in a way that enhances the overall guest experience, by adding life and energy into each outlet.
- Ensures that all mise-en place is correctly prepared prior to commencing service.
- Prepares all food and beverage requests within the time parameters set by the resort and always displays attributes of genuine hospitality.
- Demonstrates excellent product knowledge of all food, beverage, and special functions held at the resort.
- Participates in the service of any special functions or events organized by the resort.
- Ensures to exceed revenue budgets set by the resort, through up-selling within his/her own outlet, as well as cross-selling other outlets.
- Ensures the resort beverage cost is maintained at all times.
- Does regular spot checks.
- Ensures that the set up and layout of the restaurants are flawless and reflect the image of the resort.
- Ensures that equipment is cleaned, when necessary or according to their schedules.
- Supervises the undertaking of physical asset inventories each month.
- At all times, acts in a responsible manner, especially in regard to the sale of alcoholic beverages.
- Maintains and creates a working environment that reflects a sense of place.
- When driving resort’s Golf Cart, ensures that rules and regulations are followed at all times.
- Supervises the collection and distribution of outlet incentives.
- Generates reports for the outlet and ensures that they are delivered to the correct receivers.
- Attends F&B afternoon briefings and disseminates information to restaurant’s employees.
- Conducts performance appraisals of restaurant employees.
- Assists in the process of recruiting new employees for each of the restaurants.
- Organizes and coordinates special functions and events.
- Continuously trains and motivates subordinates to ensure resorts standards are maintained.
- Assists supervisors in generating work schedules for restaurant personnel, according to forecasted demand requirements.
- Delegates responsibilities to restaurant personnel and ensures tasks are completed.
- Handles any guest complaint in a professional manner as per Policy & Procedure (service recovery).
- Ensures that disciplinary actions are taken, when necessary, according to resort’s policies.
- Performs any additional or special duties as directed by a superior.
- Maintains highest levels of personal hygiene and grooming at all times, as per standard.
- Practices proper telephone etiquette with colleagues and guests.
- Ensures that all tasks assigned by superiors are completed, in a timely fashion.
- Ensures that channels of communication are respected and information is disseminated to the correct receivers.
- Ensures excellent communication and working relationships with colleagues are maintained and contributes to the team spirit.
- Ensures that a safe, hygienically fit working environment is maintained at all times and report any concerns or faults immediately.
- Remains current on all resort happenings, including guests in-house, arrivals and departures, as well as daily events.
- Exhibits outstanding knowledge of the resort, island, atoll and the South African culture.
- Knows and applies resort’s Policies & Procedures, including those for the emergency situations.
- Conducts a monthly communication meeting.
- Conducts a daily briefing prior to service and a de-briefing once a week with team members.
- Ensures maintenance work is completed, in a timely and professional manner.
- Ensures all fixed assets are well maintained.
- Demonstrates knowledge and interest in goals, and objectives of the One&Only brand.
- Ensures all activities are carried out honestly, ethically and within the parameters of the South African Law.
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