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Room Service Manager


Education level:

- Speaks, reads and writes English fluently
- Matric
- At least second year college and/or has associate degree in Hotel Management

Experience / Knowledge Required:

- Minimum 3 years experience in acknowledged / acclaimed / recognized resorts or hotels.
- Minimum 2 years experience in acknowledged resorts or hotels as a Room Service Manager.
- Demonstrates leadership skills.
- Guest focused.
- Outgoing pleasant personality.
- Positive attitude.
- Strong communication skills.
- Good knowledge on Fidelio/Opera/Micros.
- Quality service oriented.
- Ability to lead, train, motivate and manage a team.
- Able to work long hours with minimum supervision.


- Ensures the Room Service and back areas are thoroughly clean at all times.
- Presents oneself in a way that enhances the overall guest experience, by adding life and energy into each outlet.
- Ensures that all mise-en place is correctly prepared prior to commencing service.
- Prepares all food and beverage requests within the time parameters set by the resort and always displays attributes of genuine hospitality.
- Demonstrates excellent product knowledge of all food, beverage, and special functions held at the resort.
- Participates in the service of any special functions or events organized by the resort.
- Ensures to exceed revenue budgets set by the resort, through up-selling within his/her own outlet, as well as cross-selling other outlets.
- Ensures the resort beverage cost is maintained at all times.
- Does regular spot checks.
- Ensures that the set up and layout of the restaurants are flawless and reflect the image of the resort.
- Ensures that equipment is cleaned, when necessary or according to their schedules.
- Supervises the undertaking of physical asset inventories each month.
- At all times, acts in a responsible manner, especially in regard to the sale of alcoholic beverages.
- Maintains and creates a working environment that reflects a sense of place.
- When driving resort’s Golf Cart, ensures that rules and regulations are followed at all times.
- Supervises the collection and distribution of outlet incentives.
- Generates reports for the outlet and ensures that they are delivered to the correct receivers.
- Attends F&B afternoon briefings and disseminates information to restaurant’s employees.
- Conducts performance appraisals of restaurant employees.
- Assists in the process of recruiting new employees for each of the restaurants.
- Organizes and coordinates special functions and events.
- Continuously trains and motivates subordinates to ensure resorts standards are maintained.
- Assists supervisors in generating work schedules for restaurant personnel, according to forecasted demand requirements.
- Delegates responsibilities to restaurant personnel and ensures tasks are completed.
- Handles any guest complaint in a professional manner as per Policy & Procedure (service recovery).
- Ensures that disciplinary actions are taken, when necessary, according to resort’s policies.
- Performs any additional or special duties as directed by a superior.
- Maintains highest levels of personal hygiene and grooming at all times, as per standard.
- Practices proper telephone etiquette with colleagues and guests.
- Ensures that all tasks assigned by superiors are completed, in a timely fashion.
- Ensures that channels of communication are respected and information is disseminated to the correct receivers.
- Ensures excellent communication and working relationships with colleagues are maintained and contributes to the team spirit.
- Ensures that a safe, hygienically fit working environment is maintained at all times and report any concerns or faults immediately.
- Remains current on all resort happenings, including guests in-house, arrivals and departures, as well as daily events.
- Exhibits outstanding knowledge of the resort, island, atoll and the South African culture.
- Knows and applies resort’s Policies & Procedures, including those for the emergency situations.
- Conducts a monthly communication meeting.
- Conducts a daily briefing prior to service and a de-briefing once a week with team members.
- Ensures maintenance work is completed, in a timely and professional manner.
- Ensures all fixed assets are well maintained.
- Demonstrates knowledge and interest in goals, and objectives of the One&Only brand.
- Ensures all activities are carried out honestly, ethically and within the parameters of the South African Law.

Should you wish to apply for the above mentioned position, please contact our Human Resources Department Contact Us

Completed applications should be submitted to HR by the 21st December 2012.
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